Offering Information & Advice

We offer free advice and information for people, who do not have a flat, who are in danger of losing their flat or who are in a comparable situation of need.

The team of our information centre consists of social workers, administration staff and volunteers.


What we do specifically:

  • We offer individual advice in urgent situations of need – free of charge
  • We connect people with institutions of further help
  • We clarify if people have a right to receive social benefits
  • We support people in difficult situations with local authorities and social benefit offices (e.g. Jobcenters)


We speak German and English.

Please bring a translator in case you are speaking a different language apart from German or English.

We are opened all the year round:

  • Mondays, Tuesdays, Thursdays and Fridays between 9.00 and 12.00 am.
  • You do not need an appointment.
  • Please be here before 11.30.


On Wednesdays between 3 and 6pm we offer advice to people who are working.